2009 Cadillac Escalade Remote w/auto Engine Start, liftgate and rear glass - Used

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Part number GM P/N : 15913427 or 15857840 or 15913427 (all remotes work the same)
FCC ID: OUC60270, OUC60221

Returns

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At CarAndTruckRemotes.com we want to make sure you are completely 100% satisfied with your purchase. Yes, we accept returns within 90 days (3 months) from the purchase date to make sure you have enough time to try the product and be sure you want to keep it. If the product does not meet your expectations, got damaged in shipping or you simply want to return it for any reason, just contact us at 866-690-4308 toll free to speak with our customer service specialist.

How to return the product?

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If you wish to return the product please call us at 866-690-4308 or email us to inform us you are planing to return your product. We will issue RMA number and make a note on your account so that our shipping/returns department knows to expect your return for a refund.

Where to return the product?

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Please ship or mail the return back to

CarAndTruckRemotes.com
11535 Park Woods Circle Ste B,
Alpharetta, GA 30005

Please include your order number so that we can easily identify your return. If the product is lacking your invoice, order number or your name and address, we may not be able to find your account and issue credit due.

Processing time.

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Please expect couple of weeks for us to process your return. This included the time needed for your return to be delivered to us, our processing time. In addition to that most credit card issuers (VISA, MC, AMEX and DISCOVER) usually need 3-5 business days to post your credit. If you can't see refund due on your credit card statement, please contact your card issued or our customer service to find out when your credit was issued and when to expect it back on your card.

Exchanges

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We accept exchanges within 90 days (3 months) from the purchase date to make sure you have enough time to make sure you want to keep it. If the product does not meet your expectations or you order an incorrect product, size or color - just contact us at 866-690-4308 toll free to speak with our customer service specialist.

How to exchange the product I purchased?

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If you wish to exchange the product please call us at 866-690-4308 or email us to inform us you are planing to have your order exchanged. We will need to know which product you are planing to exchange and what item you would like to receive instead. We will issue RMA number and make a note on your account so that our shipping/returns department knows to expect your return and ship requested product ASAP.

Where to return the product?

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Please ship or mail the return back to
CarAndTruckRemotes.com

11535 Park Woods Circle Ste B
Alpharetta, GA 30005

Please include your order number so that we can easily identify your return and expedite the exchange process. If the product is lacking your invoice, order number or your name and address, we may not be able to find your account and exchange the product for you.

Processing time.

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Please expect couple of weeks for us to process your exchange. This included the time needed for your return to be delivered to us, our processing time and the time needed to to ship a new product back to you.

U.S. Shipping Costs (Continental US, Alaska, Hawaii, and PR).

Shipping Method	S&H - first item	Each additional item
USPS First Class Mail (4-5 days)	$2.99	$0.50
USPS Priority Mail (2-3 day)	$7.95	$1.95
USPS Express Mail (1-2 day)	$24.95	$1.95

International Orders - We ship worldwide.

Shipping Method	S&H - first item	Each additional item
Standard shipping	$3.99	$0.50

Please note that you may be responsible for paying any possible customs and import duties at the time of delivery, however you should only worry about those fees if you

order several hundred dollars worth of goods shipped outside US. We are unable to determine these fees during the checkout process. You can contact your local Customs office for details.

Delivery time will vary. For example, shipping to Canada may take 6-10 business days, where shipping to Japan may take 2-3 weeks for delivery. We will always select for the fastest possible shipping method to your location (country) based on the shipping cost paid during checkout.

Please use the chart above to determined the estimated delivery times and cost based on your selection during checkout. All domestic and international

shipping occurs during our regular business hours Monday to Friday 9am to 6pm EST. We reserve the right to hold off with shipping any orders that look fraudulent until we have a confirmation from a bank issuing a card.